Policies

Your time matters—and so does ours. We offer a flexible cancellation policy. Clients can self cancel and self schedule through the portal. Standard therapy appointments require at least 24 hours’ notice for cancellation.

EMDR or therapy intensives, workshops, and retreats have modified cancellation policies with longer notice windows and may involve nonrefundable deposits. Please review our Practice Policies and your appointment confirmation for details.

Standard appointments canceled with less than 24 hours’ notice will be marked as a Late Cancel and billed at the full session rate. A No Show (missing an appointment without any notice) is also billed at the full session rate. Emergency fee waivers are reserved for true emergencies (e.g., serious injury or medical crisis). If this applies, notify your therapist promptly.

You control your schedule and reminders. If you’re unsure about attending, please cancel and reschedule as early as possible to avoid fees.

Same-day appointments may be available—message your therapist to check current openings. Questions? Contact us anytime.

Along Your Journey complies with applicable Federal civil rights laws and  practices non discrimination. Along Your Journey does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). Along Your Journey does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Along Your Journey:

1.  Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats).

2.  Provides free language assistance services to people whose primary language is not English, which may include:

• Qualified interpreters
• Information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact ShannonElaine John, Owner and Clinical Director 

Along Your Journey 

PO Box 1132, Fort Morgan, CO 80701 

(720) 443-0406 Info@AlongYourJourney.com 

If you believe that Along Your Journey has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:  ShannonElaine John, Owner and Clinical Director 

Along Your Journey 

PO Box 1132, Fort Morgan, CO 80701 

(720) 443-0406 Info@AlongYourJourney.com  

You can file a grievance in person or by mail or email. If you need help filing a grievance, ShannonElaine John  and Along Your Journey is available to help you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201 

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.